To continue our great service and to keep our prices fair and available to all our customers, we need your help. By requesting our service either in-home or in our facility, you agree to our Terms and Conditions Policy listed below:
ATTENDANCE: Customer must allow enough time for the crew to finish the installation/repair work in the house to the company standards. Customer needs to provide the best phone number to be reached prior to the appointment so we can verify the address and the attendance. An adult 18 years or older must be on site. For customers who agree to grant the installers access to the property without personal attendance, Royal Window Coverings Inc. will not be responsible for any missing or damaged property. All clients of RWC automatically opt in to receive promotions and updates via email, unless the client states otherwise.
SCHEDULING: There is no guarantee for any exact time arrival. To minimize the waiting time, we provide a two-hour window for arrival. In case the crew could not make it on time because of driving issues or delays on previous job, we will request to reschedule the installation to another time or date without any additional cost.
RESCHEDULING: If the delay is the company’s fault, we will re-schedule to our first opening on the schedule. In case of installer absence or customer schedule change, we allow a 24-hour cancellation requirement for both parties.
GATE CODES AND SECURITY GUARDS: You have the option to provide us with the gate code and/or the best phone number to call at the gate. In gated communities with security guard, please list our company name on the gate beforehand to expedite the process.
REPAIRS: Repairs can be picked up or dropped off at our facility. The warranty will not cover any previously damaged product and there is no guarantee that the window treatment will return as a brand-new product. In case the repair fails or the window treatment is unrepairable, we will credit the repair fee to a new product purchased only through our company. Repair cost is based on trip charge, initiating warranty documents, and a repair fee based on each blind type. Hunter Douglas Warranty does not cover the Royal Window Coverings Inc. service fee. If a blind is not picked up after three months from the sign contract date, a $100 dollar fee will be charged monthly until your window treatment is retrieved. A credit card on file is required for all our repair services before they are initiated.
WARRANTY: We are an independent company and we are not affiliated with any other manufacturer. Our product warranty on new products is based on each manufacturer policy, and the original manufacturer copy will be provided upon request. The labor warranty on new installed products is 5 years from the product purchase. Royal Window Coverings Inc. will cover defects in material, workmanship, or failure to operate after the product purchase date. A contract and warranty certificate must be presented to validate the 5-year warranty. Royal Window Coverings Inc. is not responsible or liable for incidental or consequential damages or for any other indirect damage, loss, cost, or expense. The repair warranty is 3 months from the repair date. In case of a customer’s dissatisfaction, we will reimburse the customer toward a new blind.
PAYMENTS: A 50% deposit is required for all orders from Royal Window Coverings Inc. All payment balances are due and must be ready at the installation date. If the job was not yet completed, the total balance must be paid minus retention of 10% of the contract or equivalent to the value of the back-ordered or missing items; whichever is more accurate of the value of the work that remains to be done.
Deficiency: Should a part break or malfunction within the warranty time (see above), the company will pay the installer to fix the problem. If the problem happens after the warranty expires, the customer is responsible for the service fee. If the product is still on the manufacturer warranty, Royal Window Coverings Inc. will send the product to the manufacturer for repair but the customer must cover the trip fee and shipping cost.
TAKE DOWNS: Royal Window Coverings, Inc. is not responsible for any take downs once they leave your house. The product will be recycled immediately.
ADDITIONAL WORK: Any deviation or extra work from the original contract will be billed separately and a change order will be issued.
DELIVERY TIME: All of our products and services are custom-made. Although the average turnaround time is 2 to 3 weeks, we cannot guarantee this will always be the case, and it could be as long as 10 weeks. All customers are given an order status with an estimated arrival time. Certain custom colors and back orders can cause delays up to 12 weeks or more.
RETURN POLICY AND CANCELLATIONS: All of our products are custom-made to fit your window and are based on your selection. They cannot be returned nor replaced. Once the contract is signed, you will be responsible for the full amount of the order within 72 hours.
URGENCY: Window coverings are not considered as a life-threatening product. In case we can’t deliver on time (or the product was damaged or lost by shipping), our company is ready to provide you with temporary shade if necessary for privacy. We know you are eager for your product, but please be patient with us as we complete each project to your ultimate satisfaction.
ONLINE REVIEWS: We are working hard to provide you with the best service and we respect your time and appreciate your business. We would love to hear your feedback online and your experience with our team. Misleading online reviews can hurt the business, ruin reputations, and create job lost within our employees; therefore, we reserve the right to prosecute any unfair online review based on a personal judgment versus a professional experience.